FAQ

GENERAL

Who Is CYC LifeCare?

We are a health & wellness company that manufactures products with your wellbeing in mind. We have been in the industry for over 15 years and have won multiple awards.


What Is Your Return Policy?

We have a 30 day return policy. Just send us an email with your order number and we will send you a return label.

Do You Have Physical Stores?

No, we do not. We are ecommerce health and wellness company and as such do not have a physical store. However, we do welcome you to come to our office.

Do You Have Distributors or Agents Selling These Products?

No, we do not. All of the products on this store are exclusive sold by CYC Lifecare.

I Have Some Questions About The Products, Who Can I Speak To?

We welcome you to write to us atsupport@cyclifecareonline.com or drop us a message on our website. Our friendly sales team will get back to you in 24 hours

Can I Bulk Order?

Yes you can. Please reach out to us atsupport@cyclifecareonline.com for bulk orders. i.e. orders above 10 nos 

Can I Change Or Cancel My Order?

Yes you can. Only if your order has not been packed and sent out. All orders that have been sent out cannot be cancelled or changed


PAYMENT

What Are Your Payment Methods?

We accept:

  1. Credit Card
  2. Online Bank Transfer
  3. Paypal

Can I do Cash On Delivery (COD)?

Sorry but this payment method is not available. Our payment methods include:

  1. Credit Card
  2. Online Bank Transfer
  3. Paypal

Do You Offer Payment By Installments?

No. We do not offer this method of payment at this moment

Are my payment details secure?

Yes, it is. The safety and security of your data is our utmost priority. We have put in place data encryption on our site to ensure all our your data is well guarded


SHIPPING & DELIVERY

Do You Ship Anywhere In Malaysia?

Yes we do.

Do You Ship Outside Of Malaysia?

Yes we do

Can I track my order?

Yes. A tracking code will be sent to you once the parcel has been sent

What is the shipping time?

Shipping times will vary depending on your location. The estimated shipping time will be provided on the order confirmation document

What is the shipping cost?

Shipping cost will be calculated depending on your location. The shipping cost will be provided during checkout.


150 (PLANT ENZYME CONCENTRATE)

What is the 150 (Plant Enzyme Concentrate)?

It is a plant enzyme concentrate that you consume before your meal. The 150 will help improve your digestion. Click here to read more about the benefits of the 150 (https://cyclifecareonline.com/collections/supplements/products/150-plant-enzyme)

How Do I Consume the 150 (Plant Enzyme Concentrate)?

All our 150 (Plant Enzyme Concentrate) comes with a special spoon. The spoon has been designed to provide you with the correct amount of 150. All you have to do is take one scoop of 150 before your meal

Do I need to mix the 150 (Plant Enzyme Concentrate) with water?

No. You can consume the 150 as it is

How can 150 (Plant Enzyme Concentrate) Help Me?

Our body produces digestive enzymes, but it may not be sufficient to digest the food we eat. The 150 (Plant Enzyme Concentrate) helps digest the food you eat by introducing the goodness of the 5-plant enzyme group into your system. Imagine your body getting a boost of digestive enzymes which are used to digest and process food that you eat. This will reduce the burden on your body. Enzyme supplements are clinically proven to reduce the effects of bloating, gas, occasional heartburn, and occasional acid reflux.

Are there any known side effects from consuming the 150 (Plant Enzyme Concentrate)?

No there are none. 

Is Energy Drink and Enzyme Concentrate The Same?

No. The 150 (Plant Enzyme Concentrate) contains 150 naturally sourced ingredients. It also includes our special ingredient, the Mighty Mushroom, AGARICUS BLAZEI MURILL.

 

Revase (Triple Stem Cell)

What is the Revase (Triple Stem Cell)?

It is our anti-aging powder that contains PhytoCellTec Malus Domestica, PhytoCellTec Solar Vitis, PhytoCellTec Argan. 3 plant stem cells that are essential in helping you repair damaged and injured tissues. It also naturally slows down the ageing process.


How do I consume the Revase (Triple Stem Cell)?

The Revase (Triple Stem Cell) comes in sachets and be consumed directly.


Do I need to mix the Revase (Triple Stem Cell) with water?

No. You can consume it straight from the sachet


When should I take Revase (Triple Stem Cell)?

You can consume the Revase (Triple Stem Cell) anytime


Are there any known side effects from consuming Revase (Triple Stem Cell)?

No there are none. 


R3-DTX BEAUTY SLIM

What is the R3-DTX BEAUTY SLIM?

It is an all natural slimming product. With the Kiwi Fruit as the main ingredient, the R3-DTX BEAUTY SLIM helps you control your weight by improving fat metabolism and promote regular bowel movements. The chemical compounds in the Kiwi such as Polyphenols, Probiotic, Dietary fibre and Kiwi Enzyme all work together to provide you with amazing results. 


How do I consume the R3-DTX BEAUTY SLIM?

The R3-DTX BEAUTY SLIM comes in sachets and must be mixed with water. Drink before meals for maximum effect


Do I need to mix the Revase (Triple Stem Cell) with water?

Yes. 


When should I take R3-DTX BEAUTY SLIM?

It is recommended that you take it before meals. 


Are there any known side effects from consuming R3-DTX BEAUTY SLIM?

No there are none. 

Aroma Essential Oil Soap

What is the Aroma Essential Oil Soap?

6 specially crafted soap containing different essential oils that are sure to lift your spirits. 


Does the Aroma Essential Oil Soap contain SLS / Paraben?

No. It does not


Are there any known side effects from using Aroma Essential Oil Soap?

No there are none. 

 

INTELLASCEND NON ALCOHOL BABY SAFE SANITIZER

What is the Intellascend Non Alcohol Baby Safe Sanitizer?

100% no alcohol, baby safe sanitizer that kills 99.9% of bacteria, germs, and viruses. It contains HOCL that is like mild citrus juice which tears down the cell membranes and proteins of pathogens.


Is is safe to use Intellascend Non Alcohol Baby Safe Sanitizer for toddlers/ babies?

Yes. Our sanitizer is safe for people of all ages 


Does it have any smell?

No. It does not


Can it be used for people who have skin allergies?

Yes. It can be used


Can I use Intellascend Non Alcohol Baby Safe Sanitizer on my utensil?

Yes you can


JIU FU SUANG

What is Jiu Fu Suang?

A cream produced from a variety of natural herbs that helps sooth skin irritation, muscle aches, sunburns. It is a multipurpose cream that is applied onto affected external areas of the body except the eyes.


Can I apply Jiu Fu Sang in my eyes?

No. You cannot. 


Who can use Jiu Fu Sang?

Everybody. Jiu Fu Sang is suitable for people of all ages.


 How to store Jiu Fu Sang?

Store it at room temperature. Do not store Jiu Fu Sang in direct sunlight .